{"id":1130,"date":"2025-10-30T13:04:09","date_gmt":"2025-10-30T12:04:09","guid":{"rendered":"https:\/\/hairhub.cz\/?page_id=1130"},"modified":"2025-10-30T20:00:39","modified_gmt":"2025-10-30T19:00:39","slug":"reklamace-zbozi","status":"publish","type":"page","link":"https:\/\/hairhub.cz\/en\/reklamace-zbozi\/","title":{"rendered":"Goods complaints"},"content":{"rendered":"\n
<\/div>\n\n\n\n

Dokumenty ke sta\u017een\u00ed<\/strong><\/h3>\n\n\n\n
Reklamacni-protokol<\/a>St\u00e1hnout<\/a><\/div>\n\n\n\n
Vzorovy-formular-pro-odstoupeni-od-smlouvy<\/a>St\u00e1hnout<\/a><\/div>\n\n\n\n
<\/div>\n\n\n\n

Reklama\u010dn\u00ed \u0159\u00e1d<\/strong><\/h3>\n\n\n\n
<\/div>\n\n\n\n

spole\u010dnosti HAIR HUB s.r.o. <\/strong>se s\u00eddlem Va\u0161kova 1528\/2, \u017didenice, 615 00 Brno, I\u010c: 17545625 vyhotoven\u00fd v souladu s ustanoven\u00edmi \u00a7 2099 a n\u00e1sl. a \u00a7 2165 a n\u00e1sl. z\u00e1k. \u010d. 89\/2012 Sb. ob\u010dansk\u00e9ho z\u00e1kon\u00edku v platn\u00e9m zn\u011bn\u00ed a v souladu s p\u0159\u00edslu\u0161n\u00fdmi ustanoven\u00edmi z\u00e1k. 634\/1992 Sb., z\u00e1kona o ochran\u011b spot\u0159ebitele v platn\u00e9m zn\u011bn\u00ed<\/p>\n\n\n\n

1. Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje pr\u00e1va a povinnosti spole\u010dnosti HAIR HUB s.r.o. <\/strong>se s\u00eddlem Va\u0161kova 1528\/2, \u017didenice, 615 00 Brno, I\u010c: 17545625 (d\u00e1le jako \u201eHAIR HUB s.r.o.\u201c nebo tak\u00e9 jako \u201eprod\u00e1vaj\u00edc\u00ed<\/strong>\u201c) a kupuj\u00edc\u00edho (d\u00e1le jako \u201ez\u00e1kazn\u00edk<\/strong>\u201c nebo tak\u00e9 jako \u201ekupuj\u00edc\u00ed<\/strong>\u201c) p\u0159i dod\u00e1vk\u00e1ch  zbo\u017e\u00ed (d\u00e1le jen \u201eZbo\u017e\u00ed\u201c) ze sortimentu prod\u00e1vaj\u00edc\u00edho z\u00e1kazn\u00edkovi na z\u00e1klad\u011b jeho objedn\u00e1vky.<\/p>\n\n\n\n

2. Tento reklama\u010dn\u00ed \u0159\u00e1d je z\u00e1vazn\u00fd pro v\u0161echny kupuj\u00edc\u00ed, kte\u0159\u00ed nenakupuj\u00ed zbo\u017e\u00ed od spole\u010dnosti HAIR HUB s.r.o. v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti (zejm\u00e9na za \u00fa\u010delem jeho dal\u0161\u00edho prodeje). Tento reklama\u010dn\u00ed \u0159\u00e1d se net\u00fdk\u00e1 podnikatel\u016f, tj. z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed nakupuj\u00ed od spole\u010dnosti HAIR HUB s.r.o. v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti. Pokud je z\u00e1kazn\u00edkem pr\u00e1vnick\u00e1 osoba anebo pokud z\u00e1kazn\u00edk uvede p\u0159i koup\u00ed zbo\u017e\u00ed sv\u00e9 identifika\u010dn\u00ed \u010d\u00edslo, pova\u017euje se za podnikatele.<\/p>\n\n\n\n

3. Pr\u00e1va a povinnosti smluvn\u00edch stran ohledn\u011b odpov\u011bdnosti prod\u00e1vaj\u00edc\u00edho za vady, v\u010detn\u011b z\u00e1ru\u010dn\u00ed odpov\u011bdnosti prod\u00e1vaj\u00edc\u00edho, se \u0159\u00edd\u00ed p\u0159\u00edslu\u0161n\u00fdmi obecn\u011b z\u00e1vazn\u00fdmi p\u0159edpisy (zejm\u00e9na ustanoven\u00edm \u00a7 2165 a n\u00e1sl. ob\u010dansk\u00e9ho z\u00e1kon\u00edku).<\/p>\n\n\n\n

4. Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu za to, \u017ee prod\u00e1van\u00e1 v\u011bc je ve shod\u011b s kupn\u00ed smlouvou \u2013 tj. \u017ee v\u011bc p\u0159i jej\u00edm p\u0159evzet\u00ed kupuj\u00edc\u00edm nem\u00e1 vady. Prod\u00e1van\u00e1 v\u011bc je bez vad zejm\u00e9na tehdy, m\u00e1 – li jakost a u\u017eitn\u00e9 vlastnosti, kter\u00e9 jsou pro v\u011bc takov\u00e9ho druhu obvykl\u00e9, odpov\u00edd\u00e1-li v\u011bc po\u017eadavk\u016fm z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f, byla-li kupuj\u00edc\u00edmu dod\u00e1na v ujednan\u00e9m mno\u017estv\u00ed, m\u00ed\u0159e nebo hmotnosti a odpov\u00edd\u00e1-li \u00fa\u010delu, kter\u00fd prod\u00e1vaj\u00edc\u00ed pro pou\u017eit\u00ed v\u011bci uv\u00e1d\u00ed nebo pro kter\u00fd se v\u011bc obvykle pou\u017e\u00edv\u00e1. Za p\u0159edpokladu, \u017ee si prod\u00e1vaj\u00edc\u00ed a kupuj\u00edc\u00ed p\u0159i uzav\u0159en\u00ed kupn\u00ed smlouvy v\u00fdslovn\u011b ujednaj\u00ed konkr\u00e9tn\u00ed jakost a u\u017eitn\u00e9 vlastnosti prod\u00e1van\u00e9 v\u011bci, odpov\u00edd\u00e1 prod\u00e1vaj\u00edc\u00ed za to, \u017ee prod\u00e1van\u00e1 v\u011bc bude m\u00edt tyto vlastnosti p\u0159i jej\u00edm p\u0159evzet\u00edm kupuj\u00edc\u00edm. Vadou v\u011bci nen\u00ed jej\u00ed opot\u0159eben\u00ed zp\u016fsoben\u00e9 jej\u00edm obvykl\u00fdm u\u017e\u00edv\u00e1n\u00edm.<\/p>\n\n\n\n

5. V p\u0159\u00edpad\u011b, \u017ee se na prod\u00e1van\u00e9 v\u011bci projev\u00ed ve lh\u016ft\u011b pro uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed vada, m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na to, aby prod\u00e1vaj\u00edc\u00ed bezplatn\u011b a v z\u00e1konn\u00e9 lh\u016ft\u011b 30 dn\u016f tuto uvedl do stavu odpov\u00eddaj\u00edc\u00edho kupn\u00ed smlouv\u011b, a to opravou reklamovan\u00e9 v\u011bci. Nebude-li mo\u017eno reklamovan\u00e9 zbo\u017e\u00ed opravit, m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na jeho v\u00fdm\u011bnu za zbo\u017e\u00ed bez vad. Nebude-li mo\u017en\u00fd ani tento postup, m\u016f\u017ee kupuj\u00edc\u00ed po\u017eadovat p\u0159im\u011b\u0159enou slevu z ceny v\u011bci anebo od kupn\u00ed smlouvy odstoupit. Jedn\u00e1-li se o v\u011bc prod\u00e1vanou kv\u016fli jej\u00ed vad\u011b za ni\u017e\u0161\u00ed cenu nebo o v\u011bc pou\u017eitou, m\u00e1 kupuj\u00edc\u00ed nam\u00edsto pr\u00e1va na v\u00fdm\u011bnu na p\u0159im\u011b\u0159enou slevu.<\/p>\n\n\n\n

6. O skute\u010dnosti, \u017ee je reklamace zbo\u017e\u00ed vy\u0159\u00edzena a jak\u00fdm zp\u016fsobem, bude kupuj\u00edc\u00ed informov\u00e1n prost\u0159ednictv\u00edm emailov\u00e9 zpr\u00e1vy zaslan\u00e9 na j\u00edm uvedenou emailovou adresu, pop\u0159. prost\u0159ednictv\u00edm sms zpr\u00e1vy zaslan\u00e9 na j\u00edm uveden\u00e9 telefonn\u00ed \u010d\u00edslo.<\/p>\n\n\n\n

7. Nejde-li o v\u011bci, kter\u00e9 se rychle kaz\u00ed, o v\u011bci pou\u017eit\u00e9, d\u00e1le o v\u011bci, kter\u00e9 jsou pro sv\u00e9 vady prod\u00e1v\u00e1ny za ni\u017e\u0161\u00ed cenu a o kter\u00fdch kupuj\u00edc\u00ed p\u0159i jejich koupi v\u011bd\u011bl, odpov\u00edd\u00e1 prod\u00e1vaj\u00edc\u00ed za vady, kter\u00e9 se projev\u00ed jako rozpor s kupn\u00ed smlouvou po p\u0159evzet\u00ed v\u011bci ve lh\u016ft\u011b ur\u010den\u00e9 pro uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (d\u00e1le jen \u201ez\u00e1ru\u010dn\u00ed doba\u201c nebo \u201ez\u00e1ruka\u201c), by\u0165 se tento rozpor projev\u00ed a\u017e pozd\u011bji.<\/p>\n\n\n\n

8. Pr\u00e1va kupuj\u00edc\u00edho vypl\u00fdvaj\u00edc\u00ed z odpov\u011bdnosti prod\u00e1vaj\u00edc\u00edho za vady m\u016f\u017ee kupuj\u00edc\u00ed uplatnit p\u00edsemn\u011b b\u011bhem 24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed u prod\u00e1vaj\u00edc\u00edho na adrese jeho jak\u00e9koliv provozovny prod\u00e1vaj\u00edc\u00edho.  Za okam\u017eik uplatn\u011bn\u00ed reklamace se pova\u017euje okam\u017eik, kdy prod\u00e1vaj\u00edc\u00ed obdr\u017eel od kupuj\u00edc\u00edho reklamovan\u00e9 zbo\u017e\u00ed.<\/p>\n\n\n\n

8. Reklamaci zbo\u017e\u00ed je kupuj\u00edc\u00ed povinen uplatnit p\u00edsemnou formou na d\u00e1le uveden\u00e9m reklama\u010dn\u00edm protokolu a z\u00e1rove\u0148 je povinen odeslat prod\u00e1vaj\u00edc\u00edmu reklamovan\u00e9 zbo\u017e\u00ed s t\u00edmto p\u0159ilo\u017een\u00fdm reklama\u010dn\u00edm protokolem. Pokud kupuj\u00edc\u00ed pos\u00edl\u00e1 v\u00edce kus\u016f zbo\u017e\u00ed k reklamaci, reklama\u010dn\u00ed protokol mus\u00ed b\u00fdt p\u0159ilo\u017een pro u ka\u017ed\u00e9ho zbo\u017e\u00ed zvl\u00e1\u0161\u0165. <\/p>\n\n\n\n

9. Reklama\u010dn\u00ed protokol mus\u00ed obsahovat: identifika\u010dn\u00ed \u00fadaje kupuj\u00edc\u00edho (jm\u00e9no a p\u0159\u00edjmen\u00ed, datum narozen\u00ed a adresu trval\u00e9ho bydli\u0161t\u011b kupuj\u00edc\u00edho), ozna\u010den\u00ed zbo\u017e\u00ed, datum n\u00e1kupu zbo\u017e\u00ed kupuj\u00edc\u00edm (resp. datum vystaven\u00ed faktury) a \u010d\u00edslo dokladu o n\u00e1kupu zbo\u017e\u00ed kupuj\u00edc\u00edm (\u010d\u00edslo faktury), popis z\u00e1vady. Kupuj\u00edc\u00ed je povinen vady popsat, pop\u0159\u00edpad\u011b uv\u00e9st, jak se projevuj\u00ed. Kupuj\u00edc\u00ed je povinen pou\u017e\u00edt pro vyhotoven\u00ed reklama\u010dn\u00edho protokolu formul\u00e1\u0159 vzor um\u00edst\u011bn\u00fd na posledn\u00ed stran\u011b tohoto dokumentu.<\/p>\n\n\n\n

10. U reklamovan\u00e9ho zbo\u017e\u00ed, doru\u010den\u00e9ho bez p\u0159ilo\u017een\u00e9ho nebo ne\u00fapln\u011b vypln\u011bn\u00e9ho reklama\u010dn\u00edho protokolu bude reklamace automaticky neuzn\u00e1na a zbo\u017e\u00ed bude posl\u00e1no zp\u011bt kupuj\u00edc\u00edmu na jeho n\u00e1klady. Prod\u00e1vaj\u00edc\u00ed v tomto p\u0159\u00edpad\u011b odes\u00edl\u00e1 zbo\u017e\u00ed kupuj\u00edc\u00edmu zp\u011bt, a\u017e pot\u00e9, co kupuj\u00edc\u00ed uhrad\u00ed n\u00e1klady na dopravu.<\/p>\n\n\n\n

11. Kupuj\u00edc\u00ed bere na v\u011bdom\u00ed, \u017ee za vady zbo\u017e\u00ed se nepova\u017euje b\u011b\u017en\u00e9 opot\u0159eben\u00ed v\u011bci zp\u016fsoben\u00e9 jej\u00edm obvykl\u00fdm u\u017e\u00edv\u00e1n\u00edm nebo jej\u00ed po\u0161kozen\u00ed v d\u016fsledku nespr\u00e1vn\u00e9ho skladov\u00e1n\u00ed \u010di zach\u00e1zen\u00ed. Kupuj\u00edc\u00ed d\u00e1le bere na v\u011bdom\u00ed, \u017ee d\u00e9lka \u017eivotnosti zbo\u017e\u00ed m\u016f\u017ee b\u00fdt i p\u0159i jeho spr\u00e1vn\u00e9m pou\u017e\u00edv\u00e1n\u00ed krat\u0161\u00ed ne\u017e-li z\u00e1ru\u010dn\u00ed doba.<\/p>\n\n\n\n

12. Pr\u00e1va a povinnosti smluvn\u00edch stran ohledn\u011b pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed se \u0159\u00edd\u00ed p\u0159\u00edslu\u0161n\u00fdmi obecn\u011b z\u00e1vazn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy (zejm\u00e9na ustanoven\u00edmi \u00a7 1914 a\u017e 1925, \u00a7 2099 a\u017e 2117 a \u00a7 2161 a\u017e 2174 ob\u010dansk\u00e9ho z\u00e1kon\u00edku a z\u00e1konem \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f).<\/p>\n\n\n\n

<\/p>\n\n\n\n

V Brn\u011b, dne 1. 1. 2023
HAIR HUB s.r.o.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dokumenty ke sta\u017een\u00ed Reklama\u010dn\u00ed \u0159\u00e1d spole\u010dnosti HAIR HUB s.r.o. se s\u00eddlem Va\u0161kova 1528\/2, \u017didenice, 615 00 Brno, I\u010c: 17545625 vyhotoven\u00fd v souladu s ustanoven\u00edmi \u00a7 2099 a n\u00e1sl. a \u00a7 2165 a n\u00e1sl. z\u00e1k. \u010d. 89\/2012 Sb. ob\u010dansk\u00e9ho z\u00e1kon\u00edku v platn\u00e9m zn\u011bn\u00ed a v souladu s p\u0159\u00edslu\u0161n\u00fdmi ustanoven\u00edmi z\u00e1k. 634\/1992 Sb., z\u00e1kona o ochran\u011b spot\u0159ebitele v platn\u00e9m zn\u011bn\u00ed 1. Tento reklama\u010dn\u00ed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1130","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/pages\/1130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/comments?post=1130"}],"version-history":[{"count":2,"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/pages\/1130\/revisions"}],"predecessor-version":[{"id":1165,"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/pages\/1130\/revisions\/1165"}],"wp:attachment":[{"href":"https:\/\/hairhub.cz\/en\/wp-json\/wp\/v2\/media?parent=1130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}